Updated ‘Aged Care Complaints Guidelines’ and ‘Policy for Managing Unreasonable Conduct’ available

Two documents which explain the process and policy our staff follow have been updated.

We are committed to fulfilling Information Publication Scheme requirements as outlined in our Agency Plan. To ensure that the information we published is easily found, previous document versions can be found on our Archived documents page.

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4 comments on Updated ‘Aged Care Complaints Guidelines’ and ‘Policy for Managing Unreasonable Conduct’ available

  1. Margaret Nagy

    I have submitted a complaint earlier this month but never heard back. Is there a telephone number I can call?

    Reply
    1. Complaints Commissioner team

      Thanks for letting us know. Our contact number is 1800 550 552.
      We have also forwarded your contact information to our Complaints team, who will be in touch.

  2. AK

    Could someone please contact me for My Age Care Website and the RAS team. I have issues for them.

    Reply
    1. Complaints Commissioner team

      My Aged Care can be contacted on 1800 200 422 or through their online form