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Poster – Aged care complaints: Four key things for advocates to know

 

  1. The Aged Care Complaints Commissioner can assist with complaints about Australian Government funded aged care services.
  • We offer a free complaints resolution service across Australia.
  • Anyone can complain about the services someone is receiving in an aged care home or their own home.
  1. You can contact us to help resolve your client’s concerns about aged care services.
  • We support complainants and their advocates to raise concerns directly with the aged care service.
  • We can also resolve complaints using conciliation, investigation, service provider resolution or mediation.
  1. We accept anonymous, confidential and open complaints from anyone.
  • Call us, write to us or submit an online complaint.
  1. We have information and resources to support people to make a complaint.
  • Visit our website at agedcarecomplaints.gov.au

Contact us:

Phone 1800 550 552

Web agedcarecomplaints.gov.au

Write Aged Care Complaints Commissioner, GPO Box 9848, In your capital city