Poster – Aged care complaints: Four key things aged care staff should know
- You can help people feel more comfortable about sharing their concerns.
- Listen and take feedback seriously about your aged care service.
- Offer information about support available from advocacy services and the Aged Care Complaints Commissioner.
- Use your service’s complaints process to try to quickly resolve the issue first.
- You can strengthen relationships with the complainant and person receiving aged care.
- If resolving concerns in your service is not an option, contact the Complaints Commissioner.
- We offer a free complaints resolution service for people raising concerns about Australian Government funded aged care services for help at home or in an aged care home.
- We accept anonymous, confidential and open complaints from anyone.
- The Complaints Commissioner will work with your service and the complainant to resolve the issues.
- We can support complainants to raise their concern directly with your service or examine the complaints using various approaches.
- Our website has resources to help with complaint handling.
Phone 1800 550 552
Write Aged Care Complaints Commissioner, GPO Box 9848, In your capital city