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A Little Yarn Goes A Long Way – Flip chart

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Aboriginal and Torres Strait Islander people are advised that the flipchart may contain images of deceased people.

What can you do if you’re worried about the way an older person is being cared for?

You can help an older person to be cared for better

  • If you’re worried about an older person in care, it’s important that you talk about it.
  • It’s OK to talk about things you’re worried about.
  • This is a good way of improving the way our older people are looked after.

If you are worried about an older person in care, you should talk about it.

Here are some things you might want to help an older person with

  • Making sure they’re treated well by the people looking after them.
  • Making sure their health is looked after.
  • Making sure they feel safe.
  • Fixing problems with things not being clean.
  • Improving the food they’re given.You can talk about how they are being treated by the people looking after them, their health, their safety, how clean things are, and the food they are given.

Start by talking to the service provider (the people looking after the older person)

  • You can first try to sort out any problems you have with the people looking after the older person (the service provider).
  • This is a good way of helping to make things better for the older person.
  • It could also help other older people with similar problems.
  • Talking about a problem shouldn’t cause more problems.
  • If you talk about a problem, the service provider can try to make things better.Start by talking to the people who are looking after an older person – the service provider.
  • If you talk about the problem, they can try to make things better.

You can also get help from the Aged Care Complaints Commissioner

  • If you’re worried about how an older person is being cared for, you can contact the Aged Care Complaints Commissioner.
  • They’ll listen to what you have to say, and will try to find the best way to help you.
  • The Aged Care Complaints Commissioner can also help you to sort out the problem with the people who are looking after an older person (the service provider).
  • They’ll look at the problem in a way that’s fair to the older person and the service provider.
  • If you don’t feel comfortable talking about a problem, they can try to find people to speak for you.
  • Getting information and support from the Aged Care Complaints Commissioner is free. You don’t have to tell them your name.
  • If the Aged Care Complaints Commissioner can’t help you, they’ll try to find someone who can.

The Aged Care Complaints Commissioner will listen to what you have to say, and will try to find the best way to help you. Getting information and support from the Aged Care Complaints Commissioner is free, and you do not have to tell them your name.

Contacting the Aged Care Complaints Commissioner

Anyone can talk to the Aged Care Complaints Commissioner about a problem with the care of an older person.

You can contact the Aged Care Complaints Commissioner by calling 1800 550 552. You can also find them on the internet at: agedcarecomplaints.gov.au

Or you can write to them at:
Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state/territory)

The Aged Care Complaints Commissioner is a free service that looks after concerns about the quality of care and services someone is receiving in their home or in an aged care home from Australian Government funded aged care providers.