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A Little Yarn Goes a Long Way – Fact sheet

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Aboriginal and Torres Strait Islander people are advised that the factsheet may contain images of deceased people.

Our older people should be cared for well

If you’re worried about the way an older person is being looked after by an aged care service, it’s important that you talk about it. It’s OK to talk about things you’re worried about. It’s a good way of improving the way our older people are looked after.

What are some things you might want to help an older person with?

You might want to talk about how they’re being treated by the people looking after them or making sure their health is looked after. You could also talk about their safety, how clean things are and the food they’re given. Talking about these things is the best way to fix any problems and may also help other people who have the same problem.

Who can you talk to?

The first thing you can do is try to sort out any problems you have with the service provider (the people who are looking after the older person).

You can also contact the Aged Care Complaints Commissioner. This is a group of people who can help you to improve the way an older person is looked after if there is a problem with the care an older person is receiving.

They can help you if you’re finding it hard to talk to the people who are looking after an older person, or if you don’t think these people are helping you to fix a problem.

You do not have to give them your name, and they will look at the problem in a way that’s fair to the older person and the service provider.

If you don’t feel comfortable talking about a problem, the Aged Care Complaints Commissioner can try to find people to speak for you.

  • If you are worried about the way an older person is being cared for, it is important that you talk about it.
  • You should try to sort out any problems you have with the people who are looking after the older person.
  • Anyone can contact the Aged Care Complaints Commissioner. This is a free service, and you do not have to give them your name.

Contacting the Aged Care Complaints Commissioner

Anyone can talk to the Commissioner about a problem with the care of an older person.

You can contact the Aged Care Complaints Commissioner by calling 1800 550 552.

You can also find them on the internet at: agedcarecomplaints.gov.au

Or you can write to them at:
Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state/territory)

The Aged Care Complaints Commissioner is a free service that looks after concerns about the quality of care and services someone is receiving in their home or in an aged care home from Australian Government funded aged care providers.