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A Little Yarn Goes a Long Way – Brochure

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Aboriginal and Torres Strait Islander people are advised that the brochure may contain images of deceased people.

You can help an older person to be cared for better

If you’re worried about an older person in aged care, it’s important that you talk about it.

It’s OK to talk about things you’re worried about. This is a good way of improving how our older people are looked after, and the best way to fix any problems.

Some of the things you might want to help an older person with include:

  • Making sure they’re treated well by the people looking after them
  • Making sure they feel safe
  • Making sure their health is looked after
  • Fixing problems with things not being clean
  • Improving the food they’re given

If you are worried about an older person in care, you should talk about it.

You can talk about how they are being treated by the people looking after them, their health, their safety, how clean things are, and the food they are given.

What if you‘re worried about talking about a problem?

It may sometimes seem hard to talk about how an older family member or friend is being cared for. But talking about the things you’re worried about is the best way to improve the care older people receive.

Talking about a problem shouldn’t cause more problems. If you talk about a problem, the service provider (the people looking after the older person) can try to make things better.

Talking about problems may also help other people who may have the same kind of problem with their care.

The Aged Care Complaints Commissioner provides information and support to help you sort out your problem.

They can also help you if you’re finding it hard to talk to the service provider, or if you don’t think they’re helping you to fix the problem.

Talking about a problem should not cause more problems.

If you talk about the problem, the people caring for an older person can try to make things better.

The Aged Care Complaints Commissioner can help you if you are finding it hard to talk to the people caring for an older person.

Who can you talk to if you’re worried about an older person?

The first thing you can do is try to sort out any problems you have with the service provider (the people who are looking after the older person).

This is a good way of helping to make things better for the older person.

You can also contact the Aged Care Complaints Commissioner. They can help you to improve the way an older person is looked after.

The Aged Care Complaints Commissioner can help with aged care services paid for by the Australian Government. The problem could be about the way an older person is being looked after by a service provider, the food they’re given, things being clean or their health and safety.

The older person can contact the Aged Care Complaints Commissioner themselves, or you can help them.

You can talk to them about a problem on the phone, by writing a letter, or on the internet.

Start by talking to the people who are looking after the older person.

The Aged Care Complaints Commissioner can help by giving you information and support.

How can the Aged Care Complaints Commissioner help you?

If you’re worried about how an older person is being cared for, and you want some information and support, you can contact the Aged Care Complaints Commissioner.

They’ll listen to what you have to say, and will try to find the best way to help you.

The Aged Care Complaints Commissioner can also help you to sort out the problem with the people who are looking after an older person (the service provider).

They’ll look at the problem in a way that’s fair to the older person and the service provider.

Getting information and support from the Aged Care Complaints Commissioner is free. You don’t have to tell them your name.

If you don’t feel comfortable talking about a problem, they can try to find people to speak for you. 

The Aged Care Complaints Commissioner will listen to what you have to say, and will try to find the best way to help you. Getting some information and support from the Aged Care Complaints Commissioner is free, and you do not have to tell them your name.

Contacting the Aged Care Complaints Commissioner

Anyone can talk to the Commissioner about a problem with the care of an older person.

You can contact the Aged Care Complaints Commissioner by calling 1800 550 552.

You can also find them on the internet at: agedcarecomplaints.gov.au

Or you can write to them at:
Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state/territory)

The Aged Care Complaints Commissioner is a free service that looks after concerns about the quality of care and services someone is receiving in their home or in an aged care home from Australian Government funded aged care providers.