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Industry translated resources

Industry quick reference guides

Translated quick reference cards for aged care staff.  

The following ‘quick reference’ cards cover areas important to effective complaint handling in aged care. Information is presented in a highly visual and engaging format.

  • Assisted Complaints Resolution
  • Complaints Journey
  • Staff Journey
  • Stages of Complaint Handling
  • Complaints and Workplace Culture

They are available in 5 community languages identified as most relevant to the aged care industry: