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Resources

The Aged Care Complaints Commissioner has a range of resources to:

  • help people receiving aged care, their families, friends and representatives understand their options to provide feedback, raise a concern or make a complaint within the aged care service or with us.
  • support aged care services, health services and advocacy services to display and provide information about how people can make a complaint with the aged care service or with us.
  • educate people about best practice handling of complaints and the issues arising from such complaints.

Our printed resources are free. You can order resources for your own use or to use in your advocacy service, health service or aged care service.