Managing Complaints webinar
Rae Lamb will be hosting a free webinar with Home Care Today, a CDC support project, to discuss common areas of complaints in home care and the processes for handling them.
Ms Lamb will describe her role as the Aged Care Complaints Commissioner, discuss case studies of complaints relating to the home care packages program and the principles used to resolve them.
The webinar will provide some broad themes and data relating to common home care complaints.
The webinar will take place on 11 October 12:30pm-2:00pm AEST.
There are still limited number of places available. For more information and to register, visit the Home Care Today website.