We have translated information in 24 languages to help people from culturally and linguistically diverse (CALD) backgrounds to raise a concern. There is information about how to raise a concern with the service provider or lodge a complaint with us via the free Translating and Interpreting Service.
- DL Brochure ‘I have a concern’ – A small brochure about the Complaints Commissioner with information about our role, options for resolving concerns and contact details.
- A4 Factsheet ‘The service we offer you’ – This factsheet describes what the Complaints Commissioner can do for people raising concerns or complaints about Australian Government funded aged care and the service people can expect from us.
- A3 Poster ‘Do you have a concern?’ -This poster is designed for display in aged care services, waiting rooms, clubs, and other locations where people may look for information about complaint resolution. It includes contact details for the local service provider and for the Complaints Commissioner.
- A3 Factsheet ‘Complaints Commissioner's top 10 tips’ - This fact sheet is designed for people that would like to make a complaint about the care or services they or a loved one is receiving.
You can order free copies of the brochure, factsheet and poster. Please use our Online Order Form to order copies in your language.
- Chinese (Traditional)
Resources for Indigenous Australians are also available.
Resources for aged care staff in community languages are also available.