Aboriginal and Torres Strait Islander people are advised that this website may contain images of deceased people.
If you’re worried about the way an older person is being looked after by an aged care service, it’s important that you talk about it.
It’s OK to talk about things you’re worried about. It’s a good way of improving the way our older people are looked after.
What are some things you might be worried about?
You might want to talk about how they’re being treated by the people looking after them or making sure their health is looked after. You could also talk about their safety, how clean things are and the food they’re given.
Talking about these things is the best way to fix any problems and may also help other people who have the same problem.
How can you make things better for an older person in care?
The first thing you can do is try to sort out any problems you have with the service provider (the people who are looking after the older person).
You can also contact the Aged Care Complaints Commissioner. We can help you to improve the way an older person is looked after by giving you information and support if there is a problem or something you’re worried about.
We can help you if you’re finding it hard to talk to the people who are looking after an older person, or if you don’t think these people are helping you to fix a problem.
You don’t have to give us your name, and we will look at the problem in a way that’s fair to the older person and the service provider.
We provide a free service for people to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded by the Australian Government.
Flip chart, brochure and fact sheet in 6 Indigenous languages
The Aged Care Complaints Commissioner has a range of resources that tell older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.
- Brochure – A Little Yarn Goes a Long Way
- Flip chart – A Little Yarn Goes a Long Way
- Fact sheet – A Little Yarn Goes a Long Way
are also available with translated content in:
These resources are available for you to view, download or print. You can also order them using our online order form.
Audio and animated resources
These audio and animated resources highlight the idea that ‘a little yarn goes a long way’ in 45-second or 5-minute segments.