If you have been involved in a complaint that was resolved by working with the Aged Care Complaints Commissioner, we encourage you to tell us how we did by completing our customer satisfaction survey. We invite complainants and service providers to participate in our survey through the letter we send you after the complaint has been finalised. You can:
- Complete the survey and send it back to us in the enclosed pre-paid envelope.
- Alternatively we encourage you to submit your feedback online.
The survey is completely confidential. You don’t have to tell us your name or identify the complaint that we addressed.
It is really important that we hear about your experience with us. This is one of the ways we understand how you rate the service you received from us. The feedback we collect is a critical part of our ongoing improvements to our organisation and helps us to assess what we are doing well and where there are opportunities to make improvements.
If you have not lodged a complaint, you can still provide feedback about our service, resources, or website by contacting us.