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A complaints officer will contact you about your complaint within 2 business days during business hours (unless you are anonymous). They will explain the complaints process, clarify any matters you have raised and answer any questions you might have.
If you wish to speak to a complaints officer , you are welcome to call us on freecall 1800 550 552.
If you have made a complaint and not heard from us within 2 business days, please call us on 1800 550 552.
Thanks for contacting us.