Feature article – ‘The importance of complaints’
The Aged Care Complaints Commissioner, Rae Lamb, features in an article on The importance of complaints published on the DPS News.
“Complaints are really important,” says Aged Care Complaints Commissioner Rae Lamb. “They are great opportunities to improve care and they’re actually a positive thing. Service providers should be encouraging and welcoming complaints, and treating them as part of the opportunity to improve their service.”
Perhaps you would like to know more about how to raise a concern with your service provider or us? We have handy hints about how to make an effective complaint and what you can expect from the complaint process.
We also have handy resources for aged care staff. Check out our Better Practice Guide to Complaint Handling in Aged Care which includes a booklet, posters and interactive learning exercises designed for individual and team-based learning.