Feature article – ‘The importance of complaints’

The Aged Care Complaints Commissioner, Rae Lamb, features in an article on The importance of complaints published on the DPS News.

“Complaints are really important,” says Aged Care Complaints Commissioner Rae Lamb. “They are great opportunities to improve care and they’re actually a positive thing. Service providers should be encouraging and welcoming complaints, and treating them as part of the opportunity to improve their service.”

Perhaps you would like to know more about how to raise a concern with your service provider or us? We have handy hints about how to make an effective complaint and what you can expect from the complaint process.

We also have handy resources for aged care staff. Check out our Better Practice Guide to Complaint Handling in Aged Care which includes a booklet, posters and interactive learning exercises designed for individual and team-based learning.

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2 comments on Feature article – ‘The importance of complaints’

  1. Roman marchlewski

    Abuse age person & Disability manipulation is crime and you have to refer all the crime to A.F.P. & U.N. H.R.C. & Convention

    Reply
    1. Complaints Commissioner team

      Thank you for your comment. We can help with concerns about the care or services someone is receiving through Australian Government funded aged care services in their home or a nursing home. If you are concerned about the aged care services you or someone else is receiving, you can contact us on 1800 550 552 or through our online complaint form. If we believe a criminal act has occurred, we will refer the matter to the appropriate state or territory police department.

      You may also wish to have a look at MyAgedCare’s webpage regarding Elder abuse concerns.