Aged Care Complaints Scheme Annual Shutdown

The Aged Care Complaints Scheme (the Scheme) will close on Thursday, December 24 (Christmas Eve) at 3pm local time and will re-open as the Aged Care Complaints Commissioner on Monday, 4 January 2016.

You can still lodge an online complaint over this period through our website, however for urgent matters, please call 1800 550 552 and leave a phone message. We will respond to any urgent matters during the shutdown period.