Aged Care Complaints Commissioner Consultative Committee
The Aged Care Complaints Commissioner Rae Lamb established the Aged Care Complaints Commissioner Consultative Committee (the committee) to enable her to listen to, and seek feedback, ideas and advice from representatives of service providers, service users and staff. This supports her education and complaints functions and ensures she delivers accessible and high quality resources and services.
The inaugural committee members are:
- Anne Burgess, COTA/National Aged Care Alliance
- Kay Richards, LASA/National Aged Care Alliance
- Samantha Edmonds, National LGBTI Health Alliance
- Larissa McIntyre, Australian College of Nursing
- Matthew Moore, Institute of Urban Indigenous Health, and
- Mary Patetsos, Federation of Ethnic Communities’ Councils of Australia.
The membership will be reviewed annually to allow others who have expressed interest in the committee an opportunity to be involved. The Commissioner and Shona Moloney, Assistant Commissioner, Governance, Education and Strategy Stream are also members of the committee.
22 February 2017
At the fourth Consultative Committee Meeting, members further discussed complaints data. Members also put forth their ideas for priorities for Complaints Commissioner activity during 2017 and 2018. They also discussed and provided feedback about recent education and social media activity.
9 November 2016
The third Consultative Committee Meeting took place on 9 November 2016. Members discussed complaints issues trends in different care settings, and future and recent education activities.
3 August 2016
The Consultative Committee met for a second time on 3 August 2016. Members reviewed the first six months of the Aged Care Complaints Commissioner, discussed key performance indicators and the ongoing development of the Complaints Commissioner’s education and engagement campaign.
10 May 2016
The committee met for the first time on 10 May and signed off on Terms of Reference. Members’ feedback was sought on proposed education resources for consumers and service providers that are being developed by the Commissioner.