Aged Care Complaints Commissioner Consultative Committee

The Aged Care Complaints Commissioner Rae Lamb established the Aged Care Complaints Commissioner Consultative Committee (the Committee) to enable her to listen to, and seek feedback, ideas and advice from representatives of at least three of the special needs groups identified in the Aged Care Act 1997 as well as broader service provider and service user representatives. This supports her education and complaints functions and ensures she delivers accessible and high quality resources and services.

The Committee members are:

  • Anne Burgess, COTA/National Aged Care Alliance
  • Sue Elderton, Carers Australia
  • Samantha Edmonds, National LGBTI Health Alliance
  • Veronica Jamison, LASA/National Aged Care Alliance
  • Larissa McIntyre, Australian College of Nursing
  • Matthew Moore, Institute of Urban Indigenous Health
  • Mary Patetsos, Federation of Ethnic Communities’ Councils of Australia, and
  • Kaele Stokes, Alzheimer’s Australia.

The membership will be reviewed annually to allow others who have expressed interest in the committee an opportunity to be involved. The Complaints Commissioner and Shona Moloney, Assistant Commissioner, Governance, Education and Strategy Stream are also members of the committee.


Left to right: Matthew Moore, Anne Burgess, Shona Moloney, Mary Patetsos, Kaele Stokes, Rae Lamb, Samantha Edmonds. Absent: Sue Elderton, Larissa McIntre and Veronica Jamison.

24 May 2017

The members welcomed Sue Elderton and Kaele Stokes to the Consultative Committee, and thanked Kay Richards for her contribution. Members provided suggestions on how to encourage the aged care industry to be more open about complaints and discussed the most common concerns raised with the Complaints Commissioner since the “Increasing Choices Reforms” were introduced on 27 February 2017. Members also provided comments on the Complaints Commissioner’s Corporate Plan which is available on our website.

22 February 2017

At the fourth Consultative Committee Meeting, members further discussed complaints data. Members also put forth their ideas for priorities for Complaints Commissioner activity during 2017 and 2018. They also discussed and provided feedback about recent education and social media activity.

9 November 2016

The third Consultative Committee Meeting took place on 9 November 2016. Members discussed complaints issues trends in different care settings, and future and recent education activities.

3 August 2016

The Consultative Committee met for a second time on 3 August 2016. Members reviewed the first six months of the Aged Care Complaints Commissioner, discussed key performance indicators and the ongoing development of the Complaints Commissioner’s education and engagement campaign.

10 May 2016

The committee met for the first time on 10 May and signed off on Terms of Reference. Members’ feedback was sought on proposed education resources for consumers and service providers that are being developed by the Complaints Commissioner.