Aged Care Complaints Commissioner Annual Report
We are delighted to announce that Aged Care Complaints Commissioner Rae Lamb’s first Annual Report has just been released.
It’s the first time in many years that there has been a standalone report providing so much information about aged care complaints. The report includes common complaint issues and case studies. It also highlights the work the Complaints Commissioner and staff are doing to educate service users and aged care providers about the best ways to handle complaints.
“Although this report only captures the first six months of my new role, my staff and I have hit the ground running and we are excited to share the progress we’ve made. You will see in the report we are already beginning to see positive outcomes from the new independent complaints handling arrangements. In many cases we have seen the service provider learn from the complaint and act on opportunities to improve care for others,” Ms Lamb said.
You can view and download the Aged Care Complaints Commissioner Annual Report 1 July 2015 to 30 June 2016 here.