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Social Media Acceptable Use

The Aged Care Complaints Commissioner encourages anyone that engages with us through social media to read our Acceptable Use Policy found below. This policy outlines the Aged Care Complaints Commissioner’s expectations for social media users as well as the implications of breaching the Acceptable Use Policy.

Aged Care Complaints Commissioner’s Acceptable Use Policy

Privacy Statement

The Aged Care Complaints Commissioner is not responsible, liable for and does not endorse the privacy practices of Twitter, YouTube, Facebook or any linked websites. Your use of these platforms and any linked websites is at your own risk.

The Aged Care Complaints Commissioner records all information posted to the Aged Care Complaints Commissioner’s Twitter, YouTube and Facebook pages and uses that information for the purpose of administering the page and considering and/or addressing any comments made.

No attempt will be made to further identify individuals who engage or otherwise contribute to the Twitter, YouTube and Facebook pages except where requested and authorised by law.

Please note that as an Australian Government agency, the Aged Care Complaints Commissioner is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 with respect to the collection, use and disclosure of personal information. For further information, please see the Aged Care Complaints Commissioner’s Privacy Policy.


When interacting with us through Twitter, YouTube or Facebook you are bound by the terms and conditions of use of their respective sites. We encourage you to review the legal policies of Twitter, YouTube and Facebook for further information.

The Complaints Commissioner accepts no responsibility whether express or implied for the accuracy, currency and completeness of any information posted on the Complaints Commissioner’s Twitter, YouTube or Facebook pages by anyone other than the Complaints Commissioner, or its relevance and suitability for any purpose.

Views expressed on these pages by anyone other than the Complaints Commissioner are not the views of the Complaints Commissioner and the Complaints Commissioner disclaims all liability for any such views, comments, advertising or other non-Complaints Commissioner content.

The Complaints Commissioner does not endorse or control any advertising that may be displayed by Twitter, Facebook or Youtube on our pages.

The Complaints Commissioner reserves the right to remove mentions, tweets, replies or comments at its sole discretion.

The Complaints Commissioner strives to review the content of its Twitter, Youtube and Facebook pages on a regular basis. However, there may be times when offensive comments (that do not meet the Acceptable Use Policy) appear on the page before they can be removed.

The information on this page is current at the time of publication.