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Contact Us

Complaints

To raise a concern with the Aged Care Complaints Commissioner please refer to the Lodge a complaint page.

1800 550 552 (free call)

Media enquiries

For any media enquiries or to request a media interview with the Complaints Commissioner please refer to the media page.

FOI enquiries

For any requests under the Freedom of Information Act 1982 or enquiries about information we publish under the Information Publication Scheme please refer to the Freedom of Information page.

General enquiries

To contact the Complaints Commissioner about non-complaint related matters please use our contact details below (Please note that complaints received through these will not be actioned).

You might like to contact us:

  • About material on this website
  • To order resources
  • To request participation at an aged care conference or event
  • To provide us feedback

 

Postal Address

Aged Care Complaints Commissioner
Locked Bag 3
Collins Street East VIC 8003

Office Address

Level 18, 90 Collins Street
Melbourne VIC 3000

Our office is open from 9.00am to 5.00pm (AEST) weekdays excluding public holidays.